Telecoms & Technology

News, views, and updates.

3CX V18 is here!

3CX V18 is here!

3CX v18 here! The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video. New 3CX Client and Desktop App With V18 3CX have improved the Web Client and made it available also as a native Windows Desktop App, eliminating the need for the browser extension. The new Desktop App...

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Homeworker Call Quality Checklist

Homeworker Call Quality Checklist

Is homeworking here to stay? With many of us still working from home, businesses have adapted to supporting employees in their home offices. However, this has introduced some interesting challenges for IT support departments, especially around real-time communications like hosted VoIP or video conferencing. Homeworker broadband connections and wifi networks don't have the same business service levels or quality of service rules that, as IT technicians, we've spent so much time designing and...

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3CX v18 The Most Anticipated New Features

3CX v18 The Most Anticipated New Features

3CX v18 is nearly here At Zen Systems, these are the things that get us excited - a 3CX major update release and all the new features it will bring to our customers! Our team of engineers has been busy testing v18 in Alpha and Beta versions, so we can give you the inside scoop on the best new features and how they will benefit your business. Here are the best new features (so far!) in 3CX v18 1. Microsoft Teams Business Voice integration What does this mean for you? 3CX now natively supports...

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Hosted VoIP Troubleshooting Guide

Hosted VoIP Troubleshooting Guide

"Hello, can you hear me?" Hosted VoIP has been a blessing in our lives for more than 25 years now, but if you are reading this, you may have experienced some of the challenges that go with it. Even though hosted VoIP services are a flexible, scalable and cost-efficient solution for businesses, unlike traditional telephone systems that used physcial wiring, hosted VoIP is sensitive to network conditions. So if the network your calls are traversing hasn't been optimised, or your internet...

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3CX Call Quality Choices

3CX Call Quality Choices

3CX Call Quality: Good, Better, Best – how to choose what’s right for your business. You probably already know that there are some important call quality decisions to make when deploying 3CX Phone System into your business, but what do these choices ultimately depend on? First and foremost, the industry you are in and the values, culture and approach your business has to flexibile working and security. If you are using 3CX in a business location that's been prepared and optimised for 3CX, your...

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Local Firm Set To Supercharge Business Growth In Nottingham

Local Firm Set To Supercharge Business Growth In Nottingham

Zen Systems and ITS launch new superfast fibre network at Glaisdale Business Park in Bilborough. Improved networks will be online in October and immediately available to 110+ local firms. Faster Britain scheme supports government pledge to deliver 100% gigabit capability by 2025. Nottingham-based telecoms expert, Zen Systems is set to supercharge its neighbours’ productivity and boost business opportunities in the area by partnering with ITS in launching the latest Faster Britain,...

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Faster Britain set to put Bilborough Businesses on the map!

Faster Britain set to put Bilborough Businesses on the map!

When it comes to running a business effectively, there aren’t many threats to growth and productivity more significant than unreliable communication networks. Interruption, instability and sluggishness all come at a cost. Research published by the Office for National Statistics highlighted that unreliable internet connections impact productivity in 80% of businesses with the average team member wasting 72 minutes a day, or two and half working weeks a year as a direct result of poor...

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How 3CX Connects With Office 365 to Make Your Life Easier

How 3CX Connects With Office 365 to Make Your Life Easier

Better together. No, we’re not about to lecture you on Brexit. This post explains how the combination of Microsoft’s Office 365 software with the 3CX PBX Unified Communications solution packs a powerful punch for your business. The extensive functionality and substantial cost savings of both offerings will help your business boost its bottom line and realise a huge range of benefits. The good news is that the integration of these two services is now completely seamless. When the latest version...

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Fibre Optic Leased Lines: Five ways they benefit your business

Fibre Optic Leased Lines: Five ways they benefit your business

If you are looking at ways to do business more effectively, then you may have already considered investing in a leased line solution for your company. By making this simple change to the way you access the internet, communicate and do business with your customers, you can significantly impact productivity, efficiency, and most importantly, your profitability.  Put simply, a leased line is a private dedicated internet connection, providing ultra-fast links for data sharing and...

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Case Study | Woodstock Trading Company

Case Study | Woodstock Trading Company

COVID-19 and Remote Work  Over the last decade, companies around the world have begun to mobilise their workforce. Thanks to the expanding utility of VoIP technology, cloud calling, and other workflow management tools, companies are no longer required to be localised in a specific location in order to ensure business runs efficiently. While companies have been preparing for such a future, the COVID-19 pandemic has accelerated this move, unfortunately catching many businesses by surprise....

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5 Tools We Use to Work From Home and Manage Remote Teams

5 Tools We Use to Work From Home and Manage Remote Teams

These are challenging and uncertain times for a lot of UK businesses. Ours too. Being a tech and telecoms company, we’re privileged to have a front seat view of all the available tech to keep teams communicating with each other, and business operations running smoothly (even when remote). Because we’re on the road working with clients across the UK we also regularly work fully remotely. Here are five tools we use every day to maximize connectivity within our team while minimizing our...

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Welcome to our telecoms and technology blog

We bring you news and updates in the telecoms industry, 3CX feature updates, user guides and industry trends all in one place.

About Us

Zen Systems Ltd is registered in England and Wales. Registered No. 03744427. VAT Registration No. 944019333

Office Location

Cobden Place, Cobden Chambers, Nottingham, NG1 2ED

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Case Studies

Case Study | Framlingham College

Case Study | Framlingham College

“What is unique, I think, and is certainly different from dealing with bigger companies, is that you can access any of...

Case Study | Insight Financial

Case Study | Insight Financial

“I think what impressed us most was their knowledge and experience which was far away from other telephony suppliers.”...

Case Study | Colbea

Case Study | Colbea

“Zen demonstrated a high level of customer orientation and commitment to solving problems, and they were willing to...

Case Study | John Banks

Case Study | John Banks

“They are always looking ahead – they see things that could help us improve how...

Case Study | Austin Fraser

Case Study | Austin Fraser

“I genuinely believe we won’t get the same elsewhere. They’re excited about the work, about our business and where...

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