Telecoms & Technology News
News, views, insights and updates from Zen Systems and the wider telecoms world
Avaya Is Moving On. Where Does That Leave You?
Smaller Avaya Customers Are Being Left Behind, but Zen Systems Has You Covered. Avaya recently announced it will no longer prioritize smaller businesses for its cloud-based contact centre solutions, shifting its focus exclusively to large enterprises. That means higher costs, fewer options, and less support for businesses like yours. If you’re feeling uncertain about the future of your communications system, you’re not alone. With Zen Systems + 3CX, you get: ✅ Enterprise-Grade Features Without...
Why Call Reporting Is Essential for Modern Businesses
Unlocking the Power of Call Reporting: Why It’s Time to Rethink Your Business Communications In today’s fast-paced business world, data-driven decision-making isn’t just an advantage—it’s a necessity. Whether you’re managing a sales team, running a customer support center, or optimizing internal operations, the ability to track, analyze, and act on call data can make or break your success. That’s why the latest Call Reporting updates in 3CX Update 6 are a game-changer. These enhancements...
Quick Dial Code to Change 3CX Status
"Update Your Extension Status with a Simple Dial" Are you tired of having to navigate through complicated menus to change your extension status? With 3CX, it's as easy as dialing a code. Simply dial the designated number and your status will be updated in no time. No more wasting time trying to figure out how to change your status – now you can do it with just a few button presses. At Zen Systems, we understand the importance of efficiency and simplicity in business communications. As a 3CX...
3CX Surpasses RingCentral, 8×8, & Dialpad in Leading Software Review Platform
3CX takes the lead in SourceForge's summer rankings, beating out big competitors like RingCentral, 8x8, and Dialpad! As a leading 3CX Partner, the team at Zen Systems is thrilled to share the exciting news that SourceForge, a leading software review platform, has chosen 3CX as the category leader for Summer 2024. This recognition is a testament to the power and reliability of the platform, and we couldn't be more proud to offer it to our customers. At Zen Systems, we have been working with 3CX...
3CX Wins ‘Leader’ Award from SourceForge
3CX Wins ‘Leader’ Award from SourceForge! We are excited to announce that 3CX has been named Best-in-Class among 90,000 products by SourceForge, a major software review and comparison website. As a 3CX Platinum Partner with over 15 years of experience working with the 3CX platform, we are proud to be associated with such a highly regarded and award-winning product. SourceForge's recognition of 3CX as a 'Leader' is a testament to its powerful and user-friendly features that make it the top...
3CX Features Explained
A quick reference guide to 3CX's impressive set of features Navigating through the myriad features of 3CX's powerful phone system can feel like deciphering a technical code, especially if you're not well-versed in the world of telephony. Some of the feature names may sound a bit too 'techie,' and the descriptions can be a tad unfriendly for those not fluent in tech jargon. To make your journey into 3CX's capabilities smoother, we've crafted a quick reference guide that translates these...
How to uninstall the 3CX DektopApp for Windows
Step 1 Go to the Windows Menu and search for Control Panel: Step 2 Look for either Programs: "Uninstall a program" or Programs and Features Step 3 Once either option is selected from Step 2, find the 3CXPhone for Windows application, select it and click Uninstall: Step 4 Confirm the uninstall by clicking Yes: Step 5 If you get the message below just click OK. The 3CXPhone for Windows app will disappear from the list. Step 6 Restart your computer.
Your VoIP systems questions answered
VoIP Can Save Your Business Money VoIP gives 90% Cost reduction on international calls A recent study suggests VoIP can reduce your company's international call charges by up to 90%. VoIP reduces local call costs by up to 40% Due to included minutes and other benefits, businesses can reduce their call costs by up to 40%. VoIP Saves Businesses with 30 phones £1000 per month By switching to VoIP, businesses with 30 phones can save more than £1000, according to a recent study in PC World. VoIP...
3CX V18 is here!
3CX v18 here! The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video. New 3CX Client and Desktop App With V18 3CX have improved the Web Client and made it available also as a native Windows Desktop App, eliminating the need for the browser extension. The new Desktop App...
Homeworker Call Quality Checklist
Is homeworking here to stay? With many of us still working from home, businesses have adapted to supporting employees in their home offices. However, this has introduced some interesting challenges for IT support departments, especially around real-time communications like hosted VoIP or video conferencing. Homeworker broadband connections and wifi networks don't have the same business service levels or quality of service rules that, as IT technicians, we've spent so much time designing and...
3CX v18 The Most Anticipated New Features
3CX v18 is nearly here At Zen Systems, these are the things that get us excited - a 3CX major update release and all the new features it will bring to our customers! Our team of engineers has been busy testing v18 in Alpha and Beta versions, so we can give you the inside scoop on the best new features and how they will benefit your business. Here are the best new features (so far!) in 3CX v18 1. Microsoft Teams Business Voice integration What does this mean for you? 3CX now natively supports...
Hosted VoIP Troubleshooting Guide
"Hello, can you hear me?" Hosted VoIP has been a blessing in our lives for more than 25 years now, but if you are reading this, you may have experienced some of the challenges that go with it. Even though hosted VoIP services are a flexible, scalable and cost-efficient solution for businesses, unlike traditional telephone systems that used physcial wiring, hosted VoIP is sensitive to network conditions. So if the network your calls are traversing hasn't been optimised, or your internet...
Welcome to our telecoms and technology news blog
We bring you news and updates in the telecoms industry, 3CX feature updates, user guides and industry trends all in one place.
Products
-
3CX Enterprise License
From: £320.00 / year
-
3CX Professional License
From: £250.00 / year
Case Studies
Case Study | Woodstock Trading Company
COVID-19 and Remote Work Over the last decade, companies around the world have begun to mobilise their...
Case Study | Framlingham College
“What is unique, I think, and is certainly different from dealing with bigger companies, is that you can access any of...
Case Study | Insight Financial
“I think what impressed us most was their knowledge and experience which was far away from other telephony suppliers.”...
Case Study | Colbea
“Zen demonstrated a high level of customer orientation and commitment to solving problems, and they were willing to...
Case Study | John Banks
“They are always looking ahead – they see things that could help us improve how...
Case Study | Austin Fraser
“I genuinely believe we won’t get the same elsewhere. They’re excited about the work, about our business and where...