PRIVATE 3CX AI SERVER · 3CX TITANIUM PARTNER
CALL TRANSCRIPTION THAT NEVER SENDS YOUR CALLS TO A THIRD-PARTY AI SERVICE
Your team can have every call written up and summarised automatically on our Private 3CX AI Server. Recordings, transcripts and the customer details in them stay private. We can set it up on your 3CX phone system and show your team how to get the most from it.
Side by side
Cloud AI transcription compared with our Private 3CX AI Server
Both turn your calls into text. The difference is where your calls go to make that happen, and how many companies end up handling them.
Why switch
Why our Private 3CX AI Server beats setting up AI transcription yourself
Plenty of businesses are already trying AI tools like ChatGPT or Grok to write up their calls. It can work, but it leaves you doing the setup, sending your calls to another company, and carrying the data protection risk yourself. Here's why our Private 3CX AI Server is the simpler choice.
We set it up, so you don't have to
With tools like ChatGPT or Grok, someone in your business has to make it work. That means getting recordings out of your phone system, feeding them into the tool, managing the accounts and keeping it all running when something changes.
With our Private 3CX AI Server, we set transcription up on your 3CX phone system for you. There's nothing to connect, nothing to install, and nobody on your team has to become the AI expert.
Private from the first ring to the last word
When you use a public AI tool, your call audio is processed on that company's systems, along with everything your customer said on the call.
On our Private 3CX AI Server, calls are recorded and transcribed privately. No customer data goes to a third-party AI service at any point.
Data protection without the extra paperwork
Under UK GDPR, a recording or transcript of an identifiable person is personal data. Every outside AI service that processes your calls is another company you have to vet, name in your privacy notice and account for when a customer asks what happened to their data.
Keeping transcription on our Private 3CX AI Server means fewer companies handling that data, and a much shorter answer when someone asks. We can't give legal advice, but we're happy to work with your data protection lead on the setup.
For your business
What our Private 3CX AI Server means for your business
You get the time AI saves without having to explain to a customer, or to your board, why their conversations went to another company. When someone asks where their data went, the answer is short: it stayed on our Private 3CX AI Server.
We run the server ourselves. It's monitored 24/7 and backed by a 99.99% uptime SLA, and our UK support team is on hand 9am to 5:30pm, Monday to Friday.
Who it suits
Teams that get the most from our Private 3CX AI Server
Businesses that handle sensitive details
If your calls cover account numbers, health details or legal matters, keeping them away from third-party AI services makes the conversation with customers much simpler.
Teams that spend time writing up calls
Sales, support and account teams who type notes after every call get that time back, with a transcript and summary ready to check.
Firms with compliance to answer to
If a regulator, auditor or board asks where your call data goes, you can give one clear answer.
Businesses across more than one site
Everyone can sit on one 3CX system, with recordings and transcripts for the whole business kept in one place.
Day to day
What changes for your team day to day
Think about how long your team spends writing up calls. If you have 20 people on the phones, each taking ten calls a day and spending five minutes on notes after each one, that's over 16 hours of typing a day across the team.
16+ hrs a day
Spent typing up call notes by a team of 20.
With transcription switched on, every call comes with all of this included:
A written transcript of what was said
A short summary of the call
Notes ready to drop into your CRM
A sentiment score showing how the call went
It won't be perfect every time. Bad lines and people talking over each other can trip it up, so we'd treat a transcript as a record to check against, not a word-for-word legal document.
Summaries
Call summaries that fit the way your business works
Every business needs something different from a call. One might want the next steps, another the problem and the fix, another just the headline. On our Private 3CX AI Server, summaries can be set up to suit your business.
Customised for your business
We set up summaries the way that's most useful for your business, so your team gets what they need from a call at a glance instead of reading the whole transcript.
Emailed to you after the call
There's an option to have the summary emailed to you once the call ends, so it's waiting in your inbox, ready to check, forward or add to your notes.
Existing customers
If you're already with us
If you use our cloud transcription today, we'll move you onto our Private 3CX AI Server for you, and it takes very little time. Moving it yourself would take far longer, and could mean sharing your call data with third parties along the way. We handle it, so your recordings and transcripts stay private from start to finish.
Because we already look after your 3CX system, adding you to our Private 3CX AI Server is simple for us. We switch transcription on, and it's ready straight away. Your team keeps using the phones exactly as they do now, and the transcripts and summaries just start appearing.
Nothing for you to install or set up
No change to how your team makes or takes calls
Ready as soon as we switch it on
We move your existing transcription over for you
Why Zen
Why businesses trust us with their calls
We've been doing this for 18+ years. We're a 3CX Titanium Partner, Advanced Certified, and 3CX is all we do. Our customers rate us Excellent on Trustpilot, and every system we look after comes with our Total Peace of Mind guarantee.
We're still here after go-live, too. The people who set up your transcription on our Private 3CX AI Server are the same people you'll speak to when you have a question about it.
18+ yrs
Working with 3CX
Titanium
3CX Titanium Partner, Advanced Certified
Excellent
Rated by our customers on Trustpilot
99.99%
Uptime SLA
FAQs
Questions about transcription on our Private 3CX AI Server
Does any of my call audio go to a third-party AI service?
No. Calls are recorded and transcribed privately on our Private 3CX AI Server. No customer data goes to a third-party AI service at any point.
How accurate are the transcripts?
Good, but not perfect. Bad lines and people talking over each other can trip it up, so we'd treat a transcript as a record to check against, not a word-for-word legal document.
I already use your cloud transcription. What happens?
We'll move you onto our Private 3CX AI Server for you, and it takes very little time. Moving it yourself would take far longer and could mean sharing call data with third parties along the way.
Who looks after the server?
We do. It's monitored 24/7 and backed by a 99.99% uptime SLA, and our UK support team is on hand 9am to 5:30pm, Monday to Friday.
Who can read the transcripts?
You decide which of your staff can listen to recordings and read transcripts, using permissions in 3CX.
How much does it cost?
It depends on your business and how you'll use it. Request a quote and we'll come back with a price based on your setup.
Peace of mind in business telecoms
Talking to us about our Private 3CX AI Server
Tell us a little about your business and we'll come back with a quote for transcription on our Private 3CX AI Server.