Why support matters
What it's like when your phone provider stops answering
Explaining the same problem to someone new every time
You call support, go through a menu, wait in a queue and then start again with someone who's never heard of your business.
Being told bad call quality is your network's fault
The problem gets passed back to you to fix. Meanwhile your customers can't hear you properly and your team spends its time chasing a phone system that should just work.
Customer testimonials
Comments from businesses that switched to us
"We moved from BT to Zen Systems for our telecoms and it's been fantastic. The call quality is excellent and the system is incredibly user-friendly. Their customer support is always prompt and helpful, ensuring any issues are resolved quickly."
Ross McArthur, HR Manager at Fife Creamery Ltd
"We have trusted Zen with our IT support for the last 8 years and have always found the team very willing and able to support on all our IT and telecom needs. Particular thanks to Dean, always happy to help and calm in a crisis. A superstar!"
Karen Hedger, Director at Bright Selection Ltd
"As a 3CX customer with a different provider we were encountering very slow response times. Switching to Zen Systems, James Howard-Dobson and his team demonstrated very clearly their expertise with 3CX. Our service is now running very smoothly."
Dan Milgram, Owner at Transpharmation Ltd
Independently verified
Our reviews on Trustpilot, from verified customers
4.3out of 5, from verified customer reviews
How we work
The things customers mention most in their reviews
We know how it feels to be passed from one person to the next. Our support works the other way round. You call, one of us answers, and the person you speak to knows your system.
3
rings or fewer before we answer a support call
<4min
average time to our first response
18+
years in business telecoms
Switching to us
How the move to Zen Systems works
We know changing provider is the part that keeps people up at night, so it's the part we've worked hardest on.
Before the move
We look at what you have now and tell you what you need, even if that turns out to be less than you expected.
On the day
We can set up temporary numbers so callers still reach you while your existing numbers move across.
After go-live
We call to check in. Those calls often pick up small issues before they ever turn into a support ticket.
One customer told us that changing anything is a big, scary thing in their business. We made the switch the easy part.
Who you'll talk to
The people you'll speak to when you call
James Howard-Dobson
Customer Sales & Success
James looks after new customers. He helps businesses work out what they need from a phone system and what it will cost.
Adam Howard-Dobson
Operations Director
Adam runs our operations and finance, so he's the person to talk to about billing and contracts.
Dean
Technical support
Karen at Bright Selection describes Dean as "always happy to help and calm in a crisis".
Alex
Technical support
Alex works on our technical support team, so he's one of the people you'll speak to when you call with a problem.
After the switch
What it's like once you've moved to us
Your phones work. When something does go wrong, you call people who already know your setup, so there's no ticket to chase and no explaining your system from scratch. That's what we mean by peace of mind in business telecoms.
Common questions
Questions people ask before switching to us
Where can I read independent reviews of Zen Systems?
Our reviews are on Trustpilot, where we're rated Excellent with a score of 4.3 out of 5. Customers post them on Trustpilot directly, so we don't pick which ones appear. The reviews in the Trustpilot section of this page are taken from there, with the month each one was posted.
Is Zen Systems an official 3CX partner?
Yes. We're a 3CX Titanium partner and we've been partnering with 3CX since 2009.
Who do I speak to if something goes wrong after I switch?
You call our support line on 0333 344 0239 and speak to Dean or Alex on our technical support team, who know the systems we look after. Support is open 9am to 5:30pm, Monday to Friday, and we monitor the platform 24/7.