Managed IT Services
and Support

Free your Staff

Reduce your Costs

Accelerate your Business

IT services & support since 1999

We’ve been around the block a few times. And we’re still learning and growing, every day. We love to innovate, we love to deliver; we still love to wow our customers by always going that extra mile.

We offer a full range of IT services and support to customers in many industries, from Rail Service Management, to Finance and Recruitment. The IT landscape is always changing and we are the trusted IT advisors our customers rely on, to support their business as it grows.

We provide businesses with IT services that are dynamic, easily scalable and cutting-edge, backed up by a fanatical support team that are passionate about your business and what it needs to succeed.

If your current IT services are holding you back or taking up too much of your time to support, here are four reasons to give us a call:


  • We will review your IT systems and services for free and produce a report of where we can help
  • We will demonstrate how your business can save money whilst also increasing staff productivity
  • We will show how freeing your business from legacy IT systems will allow your business to grow without restriction

Let us call you...

Your business acceleration plan

Work Anywhere

Businesses that provide their employees with an IT system that allows them to work wherever they are, grow quicker and have happier, more engaged staff.

Increase Productivity

Happy and engaged staff with work and life in balance, will increase your productivity and also improve existing customer relationships

Business Acceleration

By reducing the cost of legacy IT systems and making it possible for staff to work securely from anywhere, you can hire more people to accelerate your business

Case Studies

We are the strategic and trusted advisors for customers across a wide range of markets and industries including education, finance and recruitment. Here are just a few of our customer stories:

Austin Fraser are a leading global recruitment agency specialising in IT, engineering and life sciences recruitment.

John Banks Group are a multi-franchise dealer group with 9 showrooms located across Suffolk & Cambridgeshire.


You need to keep the communication lines open between your business and your customers.

Telecoms services are an essential part of every business. You need guaranteed performance, predictability and availability.

This isn’t an easy task as traditional telephone switches can’t cope with increasing customer demand and staff demand for flexible working policies.

Your business needs to break free from its outdated phone system.

We can deliver a tailored telecoms solution from a leading manufacturer to meet your business, service level and budget requirements.

3CX Phone System

3CX Phone System provides your business with a range of features. These include:

  • A telecoms system that operates over IP networks to handle calls to and from your business.
  • Lower call costs and pricing bundles tailored to your business requirements.
  • Increased mobility by allowing your staff to take their extension wherever they go.
  • A replacement of your existing PBX hardware, without the need for additional wiring.
  • Support for popular SIP phones, VoIP providers and traditional PSTN lines.
  • An intuitive web-based management console to configure your phone system, eliminating the need for expensive maintenance.
  • Scalability and better fault tolerance with an easy backup of your PBX.

We only partner with the best

Our channel partner relationships are the foundation of our business and the services we supply to our customers, so we only partner with the best of the very best

IT Support Services

Your computer doesn’t need to say no.

You don’t need to waste your team’s valuable time worrying about IT support issues.

You don’t have to wait hours for your IT support services provider to answer your ticket.

Instead, you can build a personal relationship with a company that cares. And you can free your experts to focus on the strategic goals of your business, not a misbehaving computer.

We can provide your business with a comprehensive range of managed IT support services. Our friendly and prompt team works with businesses of all sizes and levels of technical expertise.

How we support you

We offer your business a range of support services. These include:

  • Tailored service level agreements for your business
  • Cover for your software, hardware, network and telecoms systems
  • Unlimited telephone support from our friendly IT support team
  • Regular servicing and proactive monitoring to protect your business
  • A dedicated account manager with regular support meetings
  • Fast resolutions through remote access to your systems
  • Advice on how to futureproof your business with new technologies
  • Apply now for your free IT health check

At Zen Systems, we can provide you with a free and no obligation IT health check to give you valuable insights into your IT systems.

Case Studies

We are the strategic and trusted advisors for customers across a wide range of markets and industries including education, finance and recruitment. Here are just a few of our customer stories:

Framlingham College, is a leading Independent school for pupils aged 3 to 18 in the heart of Suffolk offering both boarding and day places.

The Colchester Business Enterprise Agency is a not-for profit organisation dedicated to business advice, training & support 

Internet Connections

In today’s digital world, your business needs the most reliable internet connection possible. 

You may think your traditional ADSL or FTTC connection is reliable. But, if disaster strikes or your power is cut, would your business stay online? 

Your connectivity is not guaranteed, leaving your business vulnerable to hefty revenue losses if you can’t get online. 

Leased lines will help you achieve your connectivity needs.

Leased Lines

Our leased lines provide a premium internet connection to your business. Features include:


  • A fixed-bandwidth, symmetric and dedicated data connection to the internet or a link between two of your offices.
  • Guaranteed service levels and unlimited bandwidth.
  • Better upload and download speeds and improved network security compared to traditional connections.
  • A fully managed service, including a managed router on site, or a wires-only service using your own equipment.
  • Access to a range of services and tools through the cloud

Case Studies

We are the strategic and trusted advisors for customers across a wide range of markets and industries including education, finance and recruitment. Here are just a few of our customer stories:

Insight Financial Associates are a financial services company with the security of your financial future at the heart of all they do.

RTG Group are one of the fastest growing providers of specialist support services to the rail, utility, construction, and environmental sectors nationwide.

Managed Networks

Network management has never been an easy task. 

But your network is one of the most important components of your corporate IT environment. 

Without a thriving network, your applications and business operations will grind to a halt. 

You need an expert team to monitor your network to ensure its safety, transparency and availability at all times. 

We can deliver a cloud-managed network management solution from a leading manufacturer to create wireless networks throughout your business to connect your staff and infrastructure.

Cisco Meraki

The Cisco Meraki System provides your business with a range of features.

These include:

  • Rapid deployment with self-provisioning and self-optimising hardware, giving you a clear picture of network use and performance.
  • An intuitive interface to control your applications, users and devices. Armed with powerful analytics, administrators can quickly create access control and application usage policies.
  • Automatic monitoring and alerts. You can view networked clients, bandwidth consumption, and application usage across all sites.
  • Built-in multi-site management. You can push policies to block, shape, or whitelist activity to optimise performance and user experience.
  • A future-proofed solution where over-the-web upgrades enhance your network management with the latest features and help you accommodate new device types.

Zen Systems Ltd is registered in England and Wales. Registered No. 03744427. VAT Registration No. 944019333 
Registered Office: Eldo House, Kempson Way, Suffolk Business Park, Bury St Edmunds, Suffolk, IP32 7AR