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News, views, insights and updates from Zen Systems and the wider telecoms world
16 September 2026
3CX AI Agents can do more than answer questions. With agentic tools, they use live PBX information to route callers by topic, transfer calls, and take supported actions during conversations without relying on fixed…
16 September 2026
The 3CX AI Server, now available standalone in V20 Update 10, gives you a second way to run call transcription, summaries and sentiment analysis, alongside cloud APIs like Grok, Google Cloud STT and OpenAI Whisper.
5 September 2026
3CX AI Agents can do more than answer questions. With agentic tools, they can use live PBX information and take supported actions during a conversation, turning caller requests into direct routing decisions without…
5 September 2026
3CX Update 10 adds notes and action items to AI call summaries.
5 September 2026
How to place the 3CX Customer Service AI Agent in your call flow in V20 Update 10.
5 September 2026
Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includes the audio your customers hear when they're…
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