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News, views, insights and updates from Zen Systems and the wider telecoms world
16 September 2026
The 3CX MCP Server connects AI applications like ChatGPT and Claude to 3CX, letting authorised users ask questions, analyse data and perform actions through natural language. Partners can help customers turn PBX…
16 September 2026
The 3CX AI Customer Service Agent handles routine support questions before handing over to a human. Unlike an AI Receptionist, it listens to the issue, searches your knowledge sources, and provides useful answers…
5 September 2026
With V20 Update 10, 3CX AI call summaries include notes and action items alongside the existing summary. Support, sales and other teams get a clearer view of the outcome and what needs to happen next, without replaying…
5 September 2026
The 3CX Customer Service AI Agent in V20 Update 10 can answer routine questions, collect information and guide callers through troubleshooting. Learn how to position it in your call flow for first-line support,…
5 September 2026
Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includes the audio your customers hear when they're…
5 September 2026
3CX AI Agents can do more than answer questions. With agentic tools, they can use live PBX information and take supported actions during a conversation, turning caller requests into direct routing decisions without…
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