News
News, views, insights and updates from Zen Systems and the wider telecoms world
16 September 2026
3CX AI Agents can do more than answer questions. With agentic tools, they use live PBX information to route callers by topic, transfer calls, and take supported actions during conversations without relying on fixed…
16 September 2026
Update 10 makes AI call summaries more useful by adding notes and action items, so teams get more than just a transcript. 3CX AI now structures summaries into three sections: what happened, important context and tasks…
16 September 2026
The 3CX Customer Service AI Agent can answer routine questions, collect information, guide callers through basic troubleshooting and hand calls to a human when needed. Decide what the AI Agent should handle, what…
16 September 2026
Learn how to configure SendGrid or Zoho as your 3CX system email provider. 3CX V20 Update 10 adds native SendGrid API support, whilst Zoho works through Custom SMTP for organisations wanting unified email management.
16 September 2026
Update 10 brings a more personal touch to every call, with per-department Music on Hold. Each department can use its own audio instead of the system-wide Music on Hold, useful for multi-company setups.
16 September 2026
With V20 Update 10, Admins can let users choose which of their assigned DIDs to use before placing an external call. 3CX automatically routes the call through the associated SIP trunk and presents the selected DID as…
16 September 2026
With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX. Admins can connect the PBX directly to Odoo in minutes for caller identification, instant contact lookup, automatic call and chat journaling, and…
16 September 2026
3CX V20 Update 10 gives more choice and freedom when selecting SIP trunk providers. Providers can now complete interoperability testing themselves and submit results for review, whilst community-submitted templates can…
16 September 2026
3CX Multi Company Mode allows you to host multiple companies on one 3CX system, with each operating as its own department. This guide helps you decide when shared PBX is right, and when customers need dedicated…
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