3CX V20 UPDATE 10 · 3CX TITANIUM PARTNER
3CX V20 UPDATE 10 IS HERE. WE'LL TAKE CARE OF THE UPGRADE
The latest 3CX update brings private AI transcription, a pop-out dialer, more control over your desk phones and app changes that save your team time. If we host your 3CX phone system, we’ll update it for you and show your team what’s changed.
At a glance
What changes in Update 10, and what it means for you
Update 10 builds on Update 9 with private AI transcription, more control over your desk phones, and app changes that save your team time.
AI transcription
Private AI transcription, run by us
Your recorded calls hold what customers asked for, what was promised and what happens next. With transcription, every call becomes text your team can search, read and act on.
Update 10 brings the new 3CX AI Server, which transcribes calls privately rather than sending them to an outside service. You don’t need to buy hardware or set anything up. We run it for you on our Private 3CX AI Server, so your recordings, transcripts and the customer details in them stay private.
What your team gets
- No hardware to buy and nothing to install. We set it up and look after it
- No customer data sent to a third-party AI service
- Improved call summaries with a recap, Notes for the key details and Action Items for agreed follow-ups
- Summary format set by your business
- Transcription jobs hit by temporary connection problems are retried automatically
For your team
Faster calls in the 3CX apps
Small changes your team will notice every day.
Pop-out dialer
Pop the Web Client dialer into its own window. Staff working in a CRM, helpdesk or spreadsheet can mute, hold or transfer without hunting for the right browser tab. Works in Chrome and Edge.
Choose which number customers see
Staff who cover several departments, regions or brands can pick which of their numbers to call from. The right caller ID is applied automatically, so customers recognise who is calling.
Sign in with Google or Microsoft 365
New staff can set up the Windows Softphone with the account they already use, without separate 3CX login details. Needs Softphone V5.8.
Mobile push lasts 14 days
Android and iOS push subscriptions now last 14 days instead of 7 between app connections, so occasional mobile users stay reachable for longer.
Quick audio conferences
Start a conference straight from the Web Client dialer to bring a colleague into a call.
Department music on hold
Give each department its own hold audio. Callers parked in a shared slot hear the audio for that department.
Desk phones
More control over your desk phones
3CX-tested firmware is still the default, and still 3CX’s first recommendation. But when one phone model has a bug and the manufacturer already has a fix, you no longer have to wait. Vendor firmware can now be uploaded and applied only to the phones that need it.
Phone management now lives on one new Phones page, so phones can be moved, reprovisioned or rebooted without anyone visiting the desk.
What's included
- One firmware library for 3CX and vendor firmware
- A preferred firmware for each phone model
- Different firmware for individual phones, to test a fix on a few handsets first
- Firmware updates scheduled outside working hours
- Custom phone templates you can create, copy, export and switch
- Move a phone to another person and keep its settings
How we roll it out
How we bring Update 10 to your phone system
You don't need to plan the upgrade or learn the changes on your own.
We update your hosted system
If we host your 3CX phone system, we take care of the update for you.
We show your team what has changed
We can walk your team through the new features, such as the pop-out dialer, so they can start using them straight away.
Talk to us any time
Got questions about the update or what it means for your setup? Book a call and we will go through it with you.
FAQs
Questions about 3CX V20 Update 10
Do I need to do anything to get the update?
If we host your 3CX phone system, no. We update it for you. If you look after your own 3CX system, get in touch and we can talk you through it.
Who can use the pop-out dialer?
The pop-out dialer is for 3CX Web Client users. It lets them open the dialer in its own window while they work in other apps.
Can you train my team on the new features?
Yes. We can walk your team through what has changed in Update 10 so they know how to use it.
Do I need any hardware for AI transcription?
No. We run transcription for you on our Private 3CX AI Server, so there’s nothing to buy or install. See how it works.
Will updating phone firmware interrupt my team?
Firmware updates can reboot a handset, so they can be scheduled outside working hours.
Does my team need to update their apps?
Yes. To use the new features, your team should update the 3CX apps they use, including the Windows Softphone, which needs version 5.8.
I'm not on 3CX yet. Can I start on Update 10?
Yes. New 3CX systems we set up start on the latest release. Book your free consultation and we will talk through what your business needs.
Keep reading
More about our Private 3CX AI Server
Private 3CX AI Server transcription
How transcription works on our Private 3CX AI Server, and what your team gets from it.
Read more →Regulated sectors
Secure call recording and transcription for healthcare, legal and finance firms.
Read more →Replacing your call recording system
Moving off Red Box, Storacall, NICE or Verint before support runs out.
Read more →Peace of mind in business telecoms
Get the most from 3CX V20 Update 10
Talk to us about the update, your current setup, or moving your business to 3CX.