Case study · National charity, care & support
Restoring, and reinventing, communications for a national charity
A lightning strike knocked out their head office phones. It became the start of a national rollout.
From crisis to opportunity
A lightning strike cut off their head office overnight
A national charity, operating hundreds of supported living properties and outreach services across the UK, had its primary head office phone system taken offline by a lightning strike. With their central PBX disabled and teams cut off from one another, they needed a fully functioning communication system deployed urgently, one that could support not just the head office, but their wider national operations.
Central PBX destroyed
A lightning strike took the head office phone system offline instantly.
Teams cut off
Staff supporting vulnerable people nationwide lost contact with head office.
No time to spare
For a care and support charity, continuity of service is everything.
Your guide
A rapid recovery that grew into a national rollout
The charity contacted Zen Systems in the midst of the crisis. Within hours, our team had proposed and begun rolling out a fully hosted 3CX phone system, restoring the head office quickly, securely and without disruption to service users. That was just the beginning.
- Fast deployment with no on-site hardware needed
- Softphones and mobile apps for instant remote working
- A centrally managed, fully hosted 3CX system for every site
- A tailored mix of SoGEA, FTTP and leased lines per site
- Ongoing rollout support as new buildings come online
The result
Simpler, smarter and more reliable communication, nationwide
1 platform
Connecting hundreds of properties and outreach services.
99.99%
Uptime SLA on Zen's hosted infrastructure.
Zero
Dependence on on-site PBX hardware going forward.
“We've worked with Zen Systems for several years now, and they've always been responsive, helpful and forward-thinking. From the initial emergency response to today's ongoing rollouts, they've become a valued and trusted partner.”
Key takeaways
Challenge
A lightning strike disabled the head office phone system overnight.
Solution
Rapid hosted 3CX deployment, then a secure national rollout.
Outcome
A resilient, scalable platform connecting every site as it grows.
Communication systems ready for anything
If your organisation supports vulnerable people, Zen Systems can help you build communications that are resilient, flexible and ready for anything.