A call summary should tell you more than what was said. With V20 Update 10, 3CX AI call summaries include notes and action items alongside the existing summary.
Support, sales and other teams get a clearer view of the outcome and what needs to happen next, without replaying the recording.
From summary to notes to action items
The updated summarisation prompt captures decisions and follow-ups, not only a transcript.
3CX AI call analysis in V20 Update 10
Source: 3CX release notes, Leonidas Georgiou, 24 August 2026.
Book a consultation if you want clearer call summaries on your system.