How a multi-site funeral provider ensures 24/7 availability with Zen Systems
Industry
Funeral Services
The Challenge
A family-run funeral provider with multiple locations across Essex needed a reliable, flexible phone system that could support their sensitive, time-critical work.
With teams on-call 24/7, it was vital that calls from bereaved families could reach the right person at the right time—every time. But their previous phone setup lacked the flexibility and control they needed, often making out-of-hours call routing cumbersome or unreliable.
For a business built on compassion, delays weren’t an option.
What They Needed
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📞 A system that could route calls to on-call staff—day or night
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🏢 Centralised control across multiple branches
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💰 Cost-effective scalability without compromise
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✅ High reliability, no single points of failure
The Zen Systems Solution
Zen Systems implemented a hosted 3CX phone system designed around the specific operational needs of the funeral sector.
Here's what we delivered:
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☁️ Cloud-Based Flexibility: The system is centrally managed and easily updated—routes can be changed instantly, even from a mobile device.
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📲 24/7 Call Routing: Intelligent call flows ensure that urgent calls are forwarded to the correct on-call staff at any time of day or night.
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🏘️ Multi-Site Simplicity: All branches operate under a single, unified system—eliminating silos and simplifying administration.
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💸 Cost Efficiency: With simultaneous call licensing, the business avoids paying per extension—keeping costs low without sacrificing performance.
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🔒 Built-In Reliability: Our high-availability hosted infrastructure ensures the phone lines are always online when they're needed most.
The Result
The team now operates with total confidence that every call gets answered, no matter the hour. Whether it’s a daytime inquiry or a 2am bereavement call, the system performs seamlessly—supporting both their professionalism and their compassion.
And with Zen Systems handling all the complexity, they can stay focused on what matters most: caring for families when they need it most.
Key Takeaways
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Challenge: Needed flexible, 24/7 call handling across multiple sites
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Solution: Zen Systems deployed a hosted 3CX solution with intelligent call routing and high availability
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Outcome: Reliable, cost-effective communications that support their round-the-clock commitment to care
When Every Call Matters, You Need a System You Can Trust
Zen Systems helps funeral service providers stay connected, responsive, and ready—any time, any place.
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Hosted 3CX with 99.99% uptime
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Smart call routing for on-call teams
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Scalable and cost-effective for growing operations
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One system for all branches, fully supported