Aerospace & Industrial Test Equipment
A leading UK-based supplier of advanced test equipment was facing a communications crisis. Their on-premise 3CX phone system—once overseen by an internal IT technician—began failing repeatedly after that employee left the business. With no in-house expertise to troubleshoot the system, they were hit by multiple consecutive days of downtime, affecting operations, customer service, and overall team productivity.
Without reliable phones, business continuity was at risk. Repeated failures and lack of support from their existing setup prompted the company to search for a solution—and fast.
The company reached out to Zen Systems on a Thursday. By the following Thursday, they were fully migrated to Zen Systems’ high-availability hosted 3CX platform—a cloud-based solution designed to eliminate the very issues they had been battling.
✅ Seamless Migration: Full system migration completed within days.
✅ Business Continuity: Numbers temporarily diverted and new DDIs issued immediately for key employees.
✅ Porting In Progress: Existing numbers now in the porting pipeline to ensure long-term continuity.
✅ High Availability Hosting: Eliminated the single points of failure that plagued their previous setup.
✅ Ongoing Support & Maintenance: No more reliance on in-house expertise—Zen Systems provides everything from licensing to hosting, calls, and support.
The company reported that the migration was “incredibly smooth” and praised Zen Systems for fast action, clear communication, and expert execution. After a string of frustrating outages, they now have peace of mind knowing their phone system is stable, supported, and built to scale with their business.
Challenge: In-house IT support left, leading to recurring phone system failures.
Solution: Zen Systems migrated the client to a resilient, cloud-hosted 3CX solution within a week.
Outcome: Smooth transition, uninterrupted communication, and a stable future with full support.
Zen Systems offers a fully managed, high-availability 3CX solution with:
99.99% uptime SLA
Up to 80% savings on telecom costs
All premium features included as standard
Adaptive voice codecs for crystal-clear calls
Licensing, hosting, support & calls—all in one place
Let’s make sure your business never misses another call.
👉 Book a call with Zen Systems