3CX Phone System
The world has moved on from traditional telephone switches and outdated systems.
With an increasing demand for flexible working policies, having an efficient, high-performing telecoms service is a vital part of every business.
You need to keep communication lines open between your business and your customers, but telephony for voice alone is no longer enough.
We can deliver a tailored telecoms solution from 3CX, a leading manufacturer, to meet your business’s needs.
This powerful new software-based switch is integrated into IT systems, making it possible to think about internal and customer communications as one.
Increase flexibility, improve customer and staff interactions, and benefit from new CRM opportunities with the 3CX phone system.
This breakthrough software phone system operates over IP networks to handle calls to and from your business – replacing inflexible conventional telephone switches, and reducing the costs of calling.
It saves you a lot on conventional telephony charges, and it supports an array of technologies that make business easier, such as web conferencing, presence, softphones, and smartphone clients.
A PBX that cuts call costs
Traditional PBXs are difficult to scale.
Add more extensions and you are hit by licensing costs and underpowered hardware.
Cloud PBXs are one solution, but many lock you into expensive per-extension and per-minute pricing.
This is where
Pricing bundles and lower call costs are tailored to your business’s requirements.
Plus, remote workers can call for free, increasing flexibility and staff satisfaction. No additional wiring is needed and your existing PBX hardware is replaced.
Other features include:
- Support for popular SIP phones VoIP providers and traditional PSTN lines.
- An intuitive web-based management console to configure your phone system, eliminating the need for expensive maintenance.
- Scalability and better fault tolerance with an easy backup of your PBX.
- International DIDs and IP telephony, meaning customers can call cheaply
Integrated features for business productivity
3CX’s integrated web conferencing solution, WebMeeting, saves on third party conferencing subscriptions while being more reliable and feature-rich than mass market providers.
One of the features the 3CX phone system offers is the ability to set ‘online’ and ‘offline’ statuses. This means that colleagues are able to see who is available to take calls, even when working remotely. This not only saves time, but makes business communications much more seamless, avoiding unnecessary call transfers and ‘voicemail tags’.
Text chats increase productivity as messages can be sent quickly and responses are received more efficiently. This feature is great for regulated businesses where it’s vital that communications are ring-fenced. 3CX users can send and receive text messages via the 3CX Windows, Mac, iOS and Android clients from anywhere.
Voicemail and fax to email
Again improving the efficiency and seamlessness of your business, inbound faxes can be converted to PDFs without the need for any fax server software. Voicemails are also converted to sound files for easy accessibility. These can then be forwarded via email to any inbox.
Switching to 3CX is easy. Whether in the cloud or on site, we simplify the process.
Following a site visit and ongoing needs analysis, we work out a plan with you, then design the system to meet those needs, agreeing the optimum solution for your business.
With complete visibility and clear monthly pricing as a managed 3CX host, Zen’s telecoms service is beautifully simple.
Download your free comprehensive guide to a PBX Unified Communications
migration! Get familiar with the pros and cons of cloud and on-premise PBX
installations to make the right decision for you…
Install 3CX on site or in the cloud
3CX will run on an existing server using Hyper V or VMware, or equally easily on a cloud-based server with built-in backup and restore. Smaller installations can run on a low-cost, dedicated PBX appliance.
Whether in the cloud or on site, you’re in control. There are no long-term contracts, and no per-extension licensing. Self-host on popular cloud providers offering standard Linux VPS, or outsource to a managed 3CX hosting partner.
Take your office extension with you
With the 3CX VoIP for Android and iOS, you can take your extension wherever you go. Now, instead of giving out your mobile number, you only need to publish one number. If you’re out and about, set your activity status so that your colleagues can see whether or not you are available to take a call.
There’s no need to worry about remote firewall issues as 3CX comes with an inbuilt tunnel to avoid just that! Calling over 3G or from any WiFi hotspot is extremely reliable and 3CX Android and iOS apps fully support PUSH, allowing the phone to be on standby and save battery life.
Powerful, easy to use softphones for Windows and Mac included
With integrated clients for Mac and Windows, 3CX lets you manage your phone calls, whether in the office using CTI and your desk phone, or on the road using your laptop.
With 3CX’s softphones for Mac and Windows, you can manage calls from your desktop and make and receive calls via the office phone system from your computer, even while out of the office.
Using a headset, your 3CX client becomes a full desk phone replacement.
Manage your calls with the 3CX switchboard – Integrates with Office 365, Google, or Outlook
3CX includes a powerful switchboard function that can be tailored to the way you want to view and manage your phone calls. With five different views to choose from, it adapts to any job role.
You can launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Keeping track of inbound and outbound calls with call durations allows you to generate insights on customer and agent activities.
Hassle-free conferencing with WebRTc
3CX harnesses Google’s revolutionary WebRTc technology, which makes video and voice communications available in the internet browser. Participants join meetings without having to download any additional software or plug-ins.
3CX’s integrated video conferencing can easily be launched through the 3CX client with a few mouse-clicks. With 3CX, there’s no monthly subscription fee for each user and no peripheral hardware required.
There’s no need to login anywhere, so it’s incredibly easy to set up meetings. Upload your PowerPoint and PDF files for crisp, responsive delivery, take comments and then use the simple polling tool for approvals.